MiosbotDocs Channels and devices
Slack, WhatsApp and more
Reach Miosbot on Slack, and on WhatsApp, Discord, Microsoft Teams, Google Chat, Matrix and Signal, with one contact identity across them.
Slack
Status: rolling out. Slack is rolling out with the launch updates. Ask your workspace admin to connect it.
Send Miosbot a direct message or mention it in a channel, and it replies in the same direct message, channel or thread.
More channels
Status: rolling out. These channels are built and switch on in updates after launch. Each one needs its own account or bot set up by your admin.
| Channel | Notes |
|---|---|
| WhatsApp (optional) | Only as your business’s own customer line, through the official WhatsApp Business Platform. Off unless you choose to turn it on. |
| Discord | A Discord bot for your server |
| Microsoft Teams | A Teams app for your organisation |
| Google Chat | A Chat app for your Google Workspace |
| Matrix | A Matrix account on your homeserver |
| Signal | A Signal number you control |
One contact, every channel
Miosbot links a person’s handles across channels, so it knows that the email, the text and the WhatsApp message came from the same customer.
- Do not message is checked across every linked handle, when a message arrives and again before each send. If the list can’t be read, nothing is sent.
- Replying STOP (or a similar word) on text, WhatsApp or Signal adds that person to the do-not-message list automatically.
- WhatsApp free-form replies are only sent within 24 hours of the customer’s last message, as WhatsApp requires.