Report an issue without sharing secrets
Create a reproducible support report with the details needed to investigate.
Describe expected and actual behavior
State what you attempted, what you expected, and what actually happened. Include the smallest sequence that reproduces the issue.
Record the environment
Include the product name, browser or app version, operating system, affected URL, and approximate time with time zone. Distinguish MiOSbot from World.
Share evidence carefully
Copy the exact error text. Redact customer data, email contents, tokens, and account identifiers from screenshots and logs. Never include a password or API key.
State impact and workaround
Explain whether the issue blocks one task or a whole workflow. Mention whether browser access works when a native app fails. Send the report to the team.